Effective Date: 01/01/2025

Thank you for choosing Salonzo. We strive to provide you with the best salon and grooming experiences. This refund policy outlines the conditions under which customers and salon partners may request refunds.

1. Refund Eligibility for Customers

Customers may be eligible for a refund under the following circumstances: – Appointment was canceled by the salon without prior notice. – Service provided was significantly different from what was booked. – Appointment was not honoured despite timely arrival. – Payment was made, but the service was not rendered. Refund Request Process: – Refund requests must be submitted within 48 hours of the appointment date. – Requests can be submitted through the Salonzo app or website under the “Help & Support” section. – Customers must provide relevant details, including booking ID, date, and reason for the refund. Non-Refundable Situations: – Change of mind after the service is rendered. – Dissatisfaction with service outcomes that meet standard industry practices. – Late arrival by the customer resulting in missed appointments.

 

2. Refund Eligibility for Salon Partners

Salon partners may request refunds of commission fees if: – A booking was canceled by a customer less than 2 hours before the appointment and the partner had already incurred preparation costs. – Payment discrepancies occur due to technical errors. —

3. Refund Timeline 

Approved refunds will be processed within 7-10 business days to the original payment method. – Salonzo is not liable for any delays caused by third-party payment processors. 

4. Commission Breakdown

To ensure transparency, the 20% commission is broken down into different operational parameters. Refunds will be calculated based on the net amount after the deduction of nonrefundable operational fees.

5. Contact Us

For further assistance, please reach out to us at: – Email: support@salonzo.in – Phone: +91-9407118166 – Help Center: Available via the Salonzo app and website. — *Salonzo reserves the right to modify this policy at any time without prior notice.*